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NCUA & Equal Housing


FEDS Audio Response

FEDS Audio Response (Telephone Banking)

Bullet FEDS Audio Response System is free and is available to members 24 hours a day, 7 days a week.

FEDS now provides account information in Spanish!

  • Member Number
    When prompted please enter your MEMBER NUMBER followed by the pound sign (#). If you are obtaining your member number from the bottom of your checks/share drafts, drop the last digit.
  • Access Code
    Enter your ACCESS CODE (4-8 digits) followed by the pound sign (#). This is your personal code to access your account information. If you wish, there is an option available to change your access code.
  • Account Number
    Most accounts are easily accessed by following the voice prompts. If the voice prompt does not list your particular account refer to the chart below for ACCOUNT NUMBER EXAMPLES. Please keep in mind that ACCOUNT NUMBERS do not exceed three digits.

 ACCOUNT TITLE

ACCOUNT NUMBER

Regular Share Account (Savings) 1
Preferred Share Account / Coverdell Education 2
Share Draft Account (Checking) 3
IRA Share Account 4 to 7
Sub Share Accounts 10 to 17
Vacation Club Account 18
Holiday Club Account 19
Share Certificates & IRA Certificates 20 to 30
Overdraft Line of Credit / Flex Line 141 to 149
Loan Accounts 150 to 159

Helpful Hints:

  • Carefully listen to the prompts.
  • Press 0 for a Member Service Representative (during business hours).
  • Press * to go to the previous menu.